9777pet Terms & Conditions — Read Before Using the Platform

1 Introduction & Definitions

9777pet (hereinafter referred to as the "Platform" or "we") provides an online gaming service for users in Bangladesh. These Terms and Conditions ("Terms") constitute a legally binding agreement between 9777pet and its users ("Member" or "you").

Key definitions used in this document:

• "Platform" — The 9777pet website (9777pet.org) and mobile application.
• "Member" — Any individual who is registered on 9777pet and using its services.
• "Account" — A registered user profile through which all platform services can be accessed.
• "Balance" — The total amount of funds held in a member's account.
• "Bonus" — Additional credits awarded as promotional offers or rewards.
• "Wagering Requirement" — The wagering requirement that must be met before a bonus can be withdrawn.

9777pet reserves the right to modify these Terms and Conditions at any time. Continued use of the Platform following any changes will be considered acceptance of the updated Terms.

2 Account Register

The following rules must be observed when registering an account on 9777pet:

• Each individual may open one account only. Creating multiple accounts is strictly prohibited.
• The information provided at registration — name, mobile number, and date of birth — must be accurate and truthful.
• Members are responsible for keeping their account password confidential. Sharing your password with anyone else is not permitted.
• Accounts may not be transferred or sold to another person.
• 9777pet reserves the right to immediately terminate any account registered with false or fraudulent information and to forfeit the account balance.

After registration, 9777pet may initiate a KYC (identity verification) process at any time. This may require submitting a national ID, passport, or other government-issued documents. Withdrawals may be put on hold until verification is complete.

3 Age Requirement & Eligibility

To participate on 9777pet, the following eligibility requirements must be met:

• The user must be at least 18 years is required. Participation by minors is strictly prohibited.
• You must be legally eligible and permitted to participate in online gaming.
• You must use the platform of your own free will — not under pressure or inducement from anyone.

9777pet is committed to protecting minors. If a minor opens an account using false information, the account will be closed immediately upon discovery and all associated transactions will be voided. We urge parents and guardians to ensure that minors do not access this Platform.

4 Deposit Policy

The following rules apply to all deposits made on 9777pet:

• Supported payment methods: Mobile Banking, Nagad, Rocket and selected bank transfers.
• Deposits are generally credited to your account instantly. If there is a delay due to technical issues, please contact our support team.
• Minimum and maximum deposit limits may vary by payment method.
• Deposits using another person's payment account are not permitted. All deposit funds must come from the Member's own account.
• Depositing with incorrect information may result in the transaction being cancelled and a delay in receiving your funds back.

9777pet does not charge any additional fees on deposits. However, your payment service provider may apply their own charges.

5 Withdrawal Policy

The following rules apply to all withdrawals from 9777pet:

• Identity verification (KYC) must be completed before submitting a withdrawal request.
• Withdrawals can only be processed to the same payment method used for the original deposit.
• Standard withdrawal processing takes 15 minutes to 24 hours This may take some time.
• Wagering requirements must be met before any winnings derived from a bonus can be withdrawn.
• 9777pet reserves the right to temporarily suspend the withdrawal process in cases of suspicious activity.
• The minimum withdrawal amount may vary depending on the payment method.

6 Bonus & Promotion Terms

9777pet offers a variety of bonuses and promotional offers. Please review the following terms before claiming any of these offers:

• Welcome Bonus: A bonus is offered on the first deposit for new members. This bonus comes with specific wagering requirements.
• Reload Bonus: Returning members receive an additional bonus on subsequent deposits.
• Referral Bonus: Refer a friend and both parties will receive a bonus.
• Cashback: A portion of lost funds is returned subject to meeting specific conditions.

General bonus terms and conditions:

• Each bonus can be claimed once only. Multiple accounts or family members sharing the same device cannot claim the same bonus.
• Bonuses have an expiry date. Any bonus not used within the specified period will be forfeited.
• Bonus funds cannot be withdrawn directly — they may only be used for gameplay.
• 9777pet reserves the right to forfeit bonuses and any associated winnings upon finding any evidence of bonus abuse.

7 Gaming Rules

All games on 9777pet are operated in accordance with international standards. The following rules apply to all games:

• All games use certified RNG (Random Number Generator) technology, ensuring results are completely fair and unpredictable.
• Game outcomes cannot be manipulated, and 9777pet does not influence the result of any game.
• If a game is interrupted mid-round due to a technical error, 9777pet may cancel that round and refund the wager.
• In any dispute regarding game outcomes, 9777pet's log data shall be considered final.
• In Live Casino games, the dealer's decision is final and recognized gaming rules are followed.

8 Prohibited Activities

The following activities are strictly prohibited on the 9777pet platform:

• Creating multiple accounts to take advantage of bonuses.
• Using the platform for money laundering or any other form of illegal financial activity.
• Using software bots, auto-play tools, or artificial intelligence to gain an unfair advantage in games.
• Intentionally exploiting any system bug or error and failing to report it.
• Harassing, intimidating, or using abusive language toward other Members or staff.
• Attempting to hack or gain unauthorized access to any system on the platform.
• Registering or completing KYC using a false identity or forged documents.

If any such activity is detected, the relevant account will be suspended immediately, the balance will be forfeited, and legal action may be taken where necessary.

9 Account Suspension & Closure

9777pet may temporarily suspend or permanently close a member's account under the following circumstances:

• Violation of any clause of the Terms & Conditions.
• If suspicious or unusual transactions are detected.
• Failure to pass identity verification or submission of false information.
• If an account has been inactive for an extended period (more than 12 months).
• At the member's own request.

9777pet will attempt to notify the Member before closing an account. However, in cases of serious rule violations, the account may be closed without prior notice.

If you wish to close your account, please contact the support team. You will be given the opportunity to withdraw any remaining balance before the account is closed.

10 Responsible Gaming

9777pet believes gaming should be a form of entertainment, not a source of addiction. That is why we place the utmost importance on responsible gaming.

Benefits available to members:

• Deposit Limit: Set daily, weekly, or monthly deposit limits.
• Session Limit: Decide in advance how many hours you will play.
• Self-Exclusion: Take a break from using the platform for a set period of time.
• Reality Check: You will receive periodic reminders showing how long you have been playing.

If you feel that gaming is having a negative impact on your life, please contact our support team or Responsible Gaming Visit the page.

11 Privacy Policy

9777pet is committed to protecting the personal information of its users. Any data we collect is used solely for the purposes of service improvement and security.

• Personal information is never sold to any third party.
• We may share information with authorities where required by law.
• All data is secured with SSL encryption.
• Members may request to update or delete their information.

For more details, visit our Privacy Policy Read the page.

12 Legal Dispute Resolution

Any dispute between 9777pet and a Member will first be addressed through negotiation. The dispute resolution process is as follows:

• Step 1: Submit a complaint to our support team. We aim to respond within 48 hours.
• Step 2: If the issue remains unresolved by support, it will be escalated to higher authorities.
• Step Three: An independent mediator may be appointed if necessary.

Game logs, server records, and transaction data from 9777pet shall serve as conclusive evidence in any dispute. Complaints must be submitted within 30 days of the relevant incident.

13 Changes to Terms & Conditions

9777pet reserves the right to change, amend, or update these Terms and Conditions at any time. In the event of changes:

• The "Last Updated" date at the top of the page will reflect the change.
• Members will be notified by email or in-platform notification in the event of significant changes.
• Continued use of the platform after any changes have been made will be considered acceptance of the updated Terms & Conditions.

We recommend revisiting this page regularly to stay up to date.

14 Contact

For any questions or complaints regarding our Terms & Conditions, please contact us:

• Email: [email protected]
• Support: 24 hours, 7 days a week
• Website: 9777pet.org

We will work to resolve your complaint as quickly as possible. Ensuring a safe and enjoyable experience on 9777pet is our top priority.